Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Name, email address, and contact information
• Billing address and payment confirmation details
• Trading platform identifiers (for example, your Exness email for verification)
• Behavioural data such as page visits, clicks, and content preferences
• Communication logs, including emails, Telegram and Discord messages, WhatsApp messages, and support inquiries
• Information received from third-party platforms you use to connect with us (for example, Facebook or Google), such as your name, email address, and profile picture, in accordance with the permissions you grant
• Cookies and similar tracking technologies as described in Section 6 below

2. Why We Collect It

We use the information we collect to:

• Deliver the products and services you have purchased or signed up for
• Verify trader status through Exness or other broker verification
• Grant or restrict access to premium or VIP services
• Improve the content, navigation, and overall experience on the Website
• Send relevant promotions, updates, and service notifications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

Under the Nigeria Data Protection Act 2023, we process your personal data on the following legal bases:

• Consent — where you have given us clear permission (for example, marketing emails)
• Contract — where processing is necessary to deliver a service you purchased
• Legal obligation — where we are required to retain or disclose data by law
• Legitimate interest — where processing supports our operations without overriding your rights (for example, fraud prevention and service improvement)

4. Data Storage & Protection

We store data using encrypted, secure servers. Access to personal data is restricted to authorised personnel and service providers who need it to perform their duties.

Third-party integrations (such as payment processors, CRM systems, and verification providers) are vetted for security compliance. While we take reasonable steps to protect your data, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

5. Third-Party Sharing

We do not sell your personal data. Information is only shared with trusted third parties where necessary, including:

• Verified platforms such as Exness for user validation and referral verification
• Payment processors such as Stripe, Flutterwave, and Paystack for secure transactions
• In-house CRM and communication tools for updates, support, and service delivery
• Analytics and hosting providers that help us operate and improve the Website
• Legal or regulatory authorities where disclosure is required by law

All third-party providers are expected to handle your data in line with applicable data protection laws.

6. Cookies & Tracking

Our Website may use cookies and similar tracking technologies to remember your preferences, understand how you use the site, and improve your experience.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website. Where required by law, we will request your consent before placing non-essential cookies.

7. Your Data Rights

Under the Nigeria Data Protection Act 2023, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at hello@goldscalp.com. We will respond within the timeframe required by applicable law.

8. Data Deletion

You may request the deletion of your personal data at any time. This includes data collected through third-party platforms such as Facebook or Google.

To request deletion, email us at hello@goldscalp.com with the subject line "Data Deletion Request". Please include enough information for us to identify your account (for example, the email address you registered with).

Once your deletion request is verified and processed, your data will be permanently removed from our systems, unless retention is required for legal or contractual purposes.

9. Data Retention

We keep user data for as long as your account is active, or for as long as necessary to fulfil business and legal needs.

Once a deletion request is verified and processed, your data is permanently removed from our systems, unless we are required to retain it for legal, tax, accounting, or contractual purposes. In such cases, we retain only the minimum data necessary for the required period.

10. International Transfers

Some of our service providers may store or process data outside Nigeria. Where we transfer personal data internationally, we take reasonable steps to ensure an adequate level of protection, in line with the requirements of the Nigeria Data Protection Act 2023.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Your continued use of the Website after any changes constitutes acceptance of the revised policy.

We encourage you to review this page periodically so you remain aware of how we protect your information.

13. Contact

For privacy-related questions, data access requests, or deletion requests, please contact:

• Email: hello@goldscalp.com
• Subject line for deletion: "Data Deletion Request"
• Website: www.goldscalp.com